Something that adds value for our customers, but doesn't really affect them directly. Like removing technical debt, updating stuff, … Some kind of “internal feature”.

A defect is an issue that occurs and is fixed within a release cycle

Mark a feature, chore or bug as done if needed

Level 3 issue reported by Support team

Issue is incomplete (missing information). The reporter is supposed to provide more information on this ticket before it can be picked up by the development teams.

This issue is part of the [product roadmap](https://gitlab.open-xchange.com/groups/appsuite/-/boards/638) board.

Roadmap item that is to be worked on next. Preparations to get this going already started.

Finished roadmap item. Value shipped to customer.

Roadmap item actively worked on. Will be part of one of the next releases.

Customer impact according to https://www.open-xchange.com/resources/ox-support/general-information/#different. Needs immediate attention and usually has a deadline before the next minor release. So a backport is usually required.

Customer impact according to https://www.open-xchange.com/resources/ox-support/general-information/#different. Needs immediate attention and usually has a deadline before the next minor release. So a backport is usually required.

Customer impact according to https://www.open-xchange.com/resources/ox-support/general-information/#different. Needs to be fixed in the next minor release.

Customer impact according to https://www.open-xchange.com/resources/ox-support/general-information/#different. Needs to be fixed in the next minor release.